Question 1

How can I contact CanadaOnlineHealth.ca?

Accepted Answer

You’ll find our phone and fax numbers, email addresses, and mailing address on a our Contact Us page.

Question 2

Can I speak to someone on the phone about my symptoms and get some advice?

Accepted Answer

No. You need to speak to your primary healthcare provider for medical advice.

Question 3

Do I need a prescription?

Accepted Answer

Yes, in order to purchase a prescription medication through CanadaOnlineHealth you must have a prescription from a licensed physician located in your area.

Question 4

What if I don’t have a physical copy of my prescription?

Accepted Answer

If you do not have an actual copy of your prescription you will need to acquire one from your physician. You cannot purchase prescription medication without one.

Question 5

How do I refill my prescription?

Accepted Answer

To refill your prescription please follow the steps on our Refill Prescription page.

Question 6

I want to phone in my prescription. How can I place my prescription order after hours?

Accepted Answer

You can place your order for your prescription medication by Email, Fax or by uploading your prescription to our site. Please follow the steps on this page.

Question 7

What do I do if I received the wrong prescription or wrong dosage?

Accepted Answer

Please call us Toll Free at 1-800-399-3784 right away if you have any concerns about your medication.

Question 8

Is it true all prescription medications are less expensive in Canada?

Accepted Answer

No. While it is true that most medications are less expensive, there are some that are the same price or more expensive. It does depend on the medication.

Question 9

Are all drugs available in Canada?

Accepted Answer

While we do have the majority of medications that are available in Canada, we do not have every medication that is available in other parts of the world.

Question 10

Can I buy Valium, Oxy-Cotin, Tylenol #3 or other medications like this from CanadaOnlineHealth?

Accepted Answer

No. We do not sell controlled substances, narcotics and other addiction forming medications.

Question 11

Can I use a coupon for my medication?

Accepted Answer

The coupons displayed on third-party websites are out of our control. Unfortunately many sites do not include the terms and conditions for using a particular coupon. Therefore it is up to our patient service representatives to determine if a coupon code is valid for a particular order. If there is a discrepancy between a coupon offered by a third-party website and us, our policies will prevail. If you have further questions about coupon usage please do not hesitate to contact us

Question 12

What is a generic drug?

Accepted Answer

These are medications that contain the same active ingredients and concentrations of the name-brand products but will differ often in shape, color, size, markings and the non-active fillers. We have carefully selected these products to ensure that you are purchasing only the highest quality generic products. By choosing to buy a generic you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect to the name-brand equivalent. Some of the quality generic products that we offer are more popular than the name brands. If you would like more information on these products please don’t hesitate to contact us.

Question 13

Can I request my medication be sent without a child resistant cap?

Accepted Answer

Currently the pharmacy regulations require that our partner pharmacies dispense medications in a child resistant container where suitable. In order for us to dispense medications without child resistant containers to you from our pharmacy we need to obtain a written request. To download a request form visit our Request Form page.

Question 14

Can I pay for my prescription medication by E-transfer or PayPal?

Accepted Answer

Yes. Under special circumstances we can support this method of payment. There may be additional fees and/or time required to handle processing your order, but we would be pleased to speak with you about it if you feel that this would work best for you. Please call 1-800-399-3784 to speak with a Patient Service Representative about this.

Canada Online Health

June 2019

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